Department operations

Welcome to your workspace

Live queue Open queue
Open—Active queue Assigned to me—Your workload Unassigned—Needs an owner High priority—Open tickets Waiting for requester—Pending response SLA at risk—Due within 4h Overdue—Past SLA target Resolved today—Today’s throughput

Priority focus

My Work

View my tickets

Ownership

Workload by agent

Needs attention

Department Queue

View full queue

Last 7 days

Ticket volume

Signed-in agent

My ticket handling report

Updates in real time
Active workload—Tickets currently assigned to you
Resolved today—Your completed tickets today
Resolved this week—Your seven-day throughput
Average resolution—Based on tickets with completion dates
SLA attention—Your at-risk or overdue tickets
Waiting on requester—Your tickets pending a response

Latest changes

Recent activity